Revenue integrity
Investigate billing discrepancies, fee schedules, and gaps between service delivery and financial records.
See the billing case study: Revenue integrityMunicipal operations. Practical implementation.
Operational improvement for cities, utilities, and public agencies.
CivAIgentics helps public-sector leaders strengthen revenue integrity, improve service delivery, and build staff capability through process improvement, utility intelligence, and practical AI implementation.
Systems that support the work
Exhibit 1. Demonstration data for the fictional City of Amberline, not a client result.
Utility Billing Audit Dashboard · Shown in a walkthrough
Give staff a concrete next action.
Discrepancies become account-level review queues. Each queue states the reason, the recommended action, and the screen staff should check to verify it.
See the dashboardTools for utility intelligence, performance reporting, and resident service. Each screen shows a fictional city or organization, and each can be walked through with us.
Municipal experience and results
Selected accomplishments from Dr. Steven Sierra Alcabes's work in municipal government, spanning utility billing, process improvement, staff development, and AI implementation.
- Utility revenue recovered since October 2024
- $8.1M
- From a billing audit and revenue recovery effort led with the city's billing, utilities, and IT teams. Billed revenue, not cash collected.
- Recovered in fiscal 2026
- $4.9M
- One part of a more than $24 million increase in annual utilities revenue since fiscal 2024. Rate changes, growth, and billing timing account for the rest.
- Shorter permitting cycle in a pilot
- 36%
- From 107 to 69 days in a Lean Six Sigma pilot sample of oil and gas permits.
- Verified annual savings
- $547K
- Documented savings from Lean Six Sigma projects led by trained municipal staff.
The case studies also cover a municipal AI assistant that helped raise after-hours calls answered from 66% to 86% and was recognized by three award programs in 2026, and an accredited municipal Lean Six Sigma program.
Read the case studiesStart with the work that needs to improve.
For city management, utility leadership, finance teams, and departments responsible for essential public services.
Service delivery
Reduce delays, clarify handoffs, and help residents reach the right information and staff.
See the resident service case study: Service deliveryOperational visibility
Connect fragmented information so leaders can see workload, performance, and where action is needed.
See the dashboard: Operational visibilityStaff capability
Capture institutional knowledge and equip teams to improve the work through turnover and changing demands.
See the training case study: Staff capabilityFrom assessment to lasting capability.
Begin with a focused operational assessment, implement the improvements, and equip your team to sustain them.
- Explore this service: Operational assessment and improvement
Operational assessment and improvement
Understand a billing, workflow, or service-delivery problem and decide what to improve first.
- Explore this service: AI and workflow implementation
AI and workflow implementation
Put an identified improvement into operation with systems built around your staff and service needs.
- Explore this service: Lean Six Sigma training and coaching
Lean Six Sigma training and coaching
Build the internal capability to diagnose problems, improve processes, and sustain the results.
- Explore this service: Municipal websites
Municipal websites
Give residents a city website organized around the services they are looking for.
A clear path from problem to improvement.
Each engagement has an agreed scope, deliverables, responsibilities, and measures of success.
Define the challenge
Agree on the workflow, the people involved, and the outcome that matters.
Assess and prioritize
Review available records, establish a baseline, and scope the improvements.
Implement together
Improve the process, build or configure the systems, and prepare staff to use them.
Measure and sustain
Review results against the baseline and hand over procedures, training, and a support plan.
Who you work with
CivAIgentics is co-founded by Steven and Ann Sierra Alcabes, a husband-and-wife team building the firm around family, service, and disciplined execution.
Dr. Steven Sierra Alcabes
Lean Six Sigma Master Black Belt. Military veteran. Process Engineering Officer in municipal government.
Steven leads the process, technology, Lean Six Sigma, AI implementation, and operational-engineering side of CivAIgentics.
View full profile: Dr. Steven Sierra Alcabes
Ann Sierra Alcabes
Master of Music. Completing a Master of Social Work at Walden University, with a clinical track focused on veterans and military families.
Ann leads the strategy, stakeholder, policy, ethics, qualitative-research, and human-systems side of CivAIgentics engagements.
View full profile: Ann Sierra AlcabesThe municipal Lean Six Sigma program described in the case studies is accredited by the Council for Six Sigma Certification. C.U.R.E. Utilities is developed by CivAIgentics LLC and delivered in partnership with Syntegras, LLC.
What operational challenge needs attention?
Tell us about your organization, the workflow or service involved, and what you want to improve. We can help frame a useful next step.
Or call 432-315-3734